Refund policy

Refund policy

Refund policy

Failure to take delivery:

If your order has not been received after 14 days, we will tell this to our shipper and refund your money without any problems.

Dissatisfied with the quality of the goods:

Our goods are genuine and genuine. If there is a problem with the quality of the product, you can tell us within 30 days of purchase and we will arrange a replacement or refund.

How do I return?

If you are not satisfied with your purchase and would like to return it, please contact us within 14 days of receiving your order.

Please provide your order number and reason for return. If the return is approved, our customer service staff will review the return request and send further instructions.

Only products purchased directly from are accepted. For products purchased from authorized retailers, please contact them directly for a return.

Returned items must be in their original packaging, including all accessories, manuals, and documentation.

The returned item must be in an unused condition and must be the same as the conditions we return to you and must be in the original packaging. Dirt, folded cards, broken seals / broken plastic foil are not accepted. If the condition of the product returned to us is unacceptable, we reserve the right not to refund or exchange. Personalized products cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, purchased incorrect products, and damaged products due to improper handling by customers.

Unreceived returns may be rejected. reserves the right to reject any returns.

cancel order

When the payment is completed, the system will automatically send the information to arrange the shipment, so we cannot arrange to cancel or change any confirmed order.

We suggest that you can add your favorite items to your shopping cart or favorite list, and then pay after confirming your order to enjoy shopping.

Order cancelled

Sorry, if your order is cancelled due to VapeHongKong out of stock or other reasons, the relevant purchase money will be refunded to your payment account within two weeks. We have different promotions every day, you can choose the right products, thank you for your support.

Please note that if your cancelled product is one of the products in the discount package, the price of other products in the discount package will not increase or decrease accordingly.

How do I download a bill / receipt?

Upon successful payment, the system will send order details about the order * (Order Confirmation) to your email address.

After the order is completed, you will also receive the relevant invoice (Invoice) by email / Facebook Mesenger / SMS. The invoice is accepted by the merchant for the maintenance of the goods (only applicable to the products listed in the product description) Products served). You can also log in to your VapeHongKOng account and download the bill in "My Account"> "Order History".

If you need reimbursement, it is recommended that you check with the relevant department / institution before ordering for details of the above order or whether the bill can be applied.

* Order Confirmation is the order date, order number, product details, delivery arrangements and total payment.